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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mary Butcher

August 27, 2026

5  out of  5
rating by Mary Butcher
"I am a first-time homeowner and I could not have asked for anyone better than Matt to walk me through the insurance process. Matt was very kind and helpful. Matt also helped me with new auto insurance."
We responded:
"We truly appreciate the kind words! Our West Chester State Farm team always strives to do our best — thank you for noticing.

Nancy Ellis - State Farm Insurance Agent"
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Dan Augusterfer

August 24, 2026

5  out of  5
rating by Dan Augusterfer
"Nancy’s team is the best, helpful, and professional!"
We responded:
"Dan, your feedback truly made our day! We’re grateful for your loyalty and support. Thank you for choosing our West Chester State Farm office.

Nancy Ellis - State Farm Insurance Agent"
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Samantha Renzi

August 24, 2026

5  out of  5
rating by Samantha Renzi
"The best! Everyone is always friendly, helpful and responsive. They make the entire process easy and are always there for questions! Highly recommend!"
We responded:
"Thank you for your very kind 5-star review, Samantha! We appreciate the confidence you place in us and value you and your wonderful family’s business all these years. Nancy Ellis, State Farm Insurance-West Chester, PA😀"
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Eric Westfield

August 21, 2026

5  out of  5
rating by Eric Westfield
"Excellent professional service."
We responded:
"Eric, thank you for the 5-star review! We will always be here to help you with your insurance needs and questions. Nancy Ellis, Agent-State Farm Insurance of West Chester, PA"
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Michael Finochio

August 21, 2026

5  out of  5
rating by Michael Finochio
"Nancy and her team—Sharon, Matt, and Alexa—are wonderful and very helpful. They always have your best interests in mind, are knowledgeable, and incredibly responsive. It’s clear they genuinely care about their clients, and I highly recommend them!"
We responded:
"Thank you for the heartfelt 5-star review, Michael! We have appreciated your very longtime loyalty to our State Farm Insurance Agency! Please know how much you are appreciated! Nancy Ellis, Agent-State Farm Insurance"
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Sylvia Ahramjian

August 21, 2026

5  out of  5
rating by Sylvia Ahramjian
"Friendly and knowledgable"
We responded:
"Thank you for the 5-star review, Sylvia! We certainly do appreciate your business. We are always here to help you with all of your insurance needs and concerns. Nancy Ellis, Agent. -State Farm Insurance"
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N DK

August 21, 2026

5  out of  5
rating by N DK
"Nancy and the team are very helpful."
We responded:
"We so appreciate the 5-star review! Please know our State Farm Insurance Agency is always here to help with any of your family insurance needs! 😀"
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Scott Boyden

August 21, 2026

5  out of  5
rating by Scott Boyden
"Nancy and her team are ELITE...a term I don't use often. Insurance is a tricky thing - you are paying for something you hope you never need. The reality is...that need WILL come up when you least expect it. When it does arise, I want:

- An agent I can trust. They don't go MIA, they SHOW UP
- A grade company. They have the fiscal reserves to pay my claim
- Competitive premiums. High value and high return.
- Authenticity ... a REAL person. I need YOU there for me not AI

My expectations and WANTS are high. This is WHY Nancy and her team are a needle in the haystack. ELITE matters!! I only want to hang with rockstars, Nancy is one of them."
We responded:
"My goodness Scott, what a very thoughtful and kind 5-star review! Please know how much this means to our office. Please know we are always here to help with all of your insurance needs and questions. We appreciate you and your family! Nancy Ellis, Agent-State Farm Insurance😀"
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Laura Carlson

August 20, 2026

5  out of  5
rating by Laura Carlson
"This team is very easy to work with. Every time I call I talk to a person. The team is knowledgeable and can always answer my questions. The calls are professional, personal and always result in getting me what I need in a reasonable amount of time. I really enjoy working with Nancy and her team !"
We responded:
"Good morning Laura, thank you so much for your 5-star review. We are so happy you enjoy working with our office. We are fortunate to have you as a policyholder!"
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Chloe Speas

August 19, 2026

5  out of  5
rating by Chloe Speas
"Very responsive, easy to work with, and friendly staff. Sharon is a rock star!"
We responded:
"Thank you Chloe for the 5-star review! We agree that Sharon is a Rockstar! We appreciate you. Nancy Ellis, Agent -State Farm Insurance 😀"
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Anna Hagenbuch

August 18, 2026

5  out of  5
rating by Anna Hagenbuch
"Sharon is great!"
We responded:
"Anna, thank you for the kind 5-star review! We appreciate your business! Nancy Ellis, Agent -State Farm Insurance"
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Karen Anonymous

August 10, 2026

5  out of  5
rating by Karen Anonymous
"We always have the best experience with any of our dealings at Nancy Ellis State Farm. Everyone there is professional and courteous, every time!"
We responded:
"We truly appreciate the kind words! Our West Chester State Farm team always strives to do our best — thank you for noticing.

Nancy Ellis - State Farm Insurance Agent"
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Zachary Bulkley

August 6, 2026

5  out of  5
rating by Zachary Bulkley
"Matt was amazing got me everything I needed quickly and efficiently, long time loyal customer first experience with Matt and I would never go anywhere else!"
We responded:
"So glad to hear that Matt was so timely and efficient in helping you, Zachary! We thank you for the the wonderful 5-star review and thank you for your long time insurance business with our Nancy Ellis State Farm Agency!😀"
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Gail McMenamin

August 6, 2026

5  out of  5
rating by Gail McMenamin
"Very responsive and attentive to our requests. Highly recommend!"
We responded:
"Thank you, Gail for the 5-star review! We all appreciate your kind words. It means a lot that you would recommend our State Farm Insurance Agency-Nancy Ellis 😀"
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Hyun Lee

August 5, 2026

5  out of  5
rating by Hyun Lee
"This State Farm agent is fantastic! They set up my policy incredibly fast. I'm highly satisfied with their service because they executed everything perfectly and were extremely responsive. I highly recommend them to anyone looking for a new agent, whether you’re a new or existing customer. I truly appreciate Sharon R Finochio for her amazing work and for reaching out to me first before I even began my search!"
We responded:
"Thanks for the 5-star shout-out, Hyun! We’re so glad you found value in working with us for your insurance. Thanks for being a State Farm customer!

Nancy Ellis - State Farm Insurance Agent"
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Megan Roberts

July 31, 2026

5  out of  5
rating by Megan Roberts
"Matt was fantastic! Personalized, efficient and we got a much less expensive premium than with other agencies. We’ll bundled with State Farm and couldn’t be happier"
We responded:
"Thank you for the wonderful 5-star review, Megan! So glad Melissa was able to help you with your insurance needs and provide you with a more affordable premium! Welcome to our Nancy Ellis State Farm Insurance Agency!😀"
Profile photo of Jitendra Kumar

Jitendra Kumar

July 27, 2026

5  out of  5
rating by Jitendra Kumar
"Sharon was awesone to Provide all the details. Would recommend everyone to have a business with them."
We responded:
"Thank you for your 5-star review, Jitendra! We sincerely appreciate that you would recommend our Nancy Ellis State Farm Insurance Agency to your friends and family. Very happy Sharon was able to provide all the details regarding your insurance needs. 😀"
Profile photo of Louis Vassallo, Jr.

Louis Vassallo, Jr.

July 25, 2026

5  out of  5
rating by Louis Vassallo, Jr.
"Enjoyed my experience with Matt - quick, easy and affordable!"
We responded:
"Thank you for the 5-star review, Louis. We appreciate your contacting The Nancy Ellis Insurance Agency for your Automobile Insurance needs. Wonderful to hear you enjoyed your experience with Matt assisting you. 😀"
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F C

July 24, 2026

5  out of  5
rating by F C
"Moving from another state had a lot of surprises that I'm not used to. Sharon Finochio made it pretty easy and quick to transfer my coverage, and explained the differences in PA auto insurance.

You can't find a better rep."
We responded:
"Welcome to our State Farm Insurance Agency! So happy you were pleased with the service and help you received from Sharon Finochio! We are always here to answer any questions you have regarding your insurance needs. Nancy Ellis- State Farm Insurance "
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Ashley Melton

July 23, 2026

5  out of  5
rating by Ashley Melton
"I have been a client of Nancy Ellis and her Team for many years - my whole family has. In a word - extraordinary - in a sentence - an unshakable moral compass. Coupled with the strength of State Farm what more could you ask from your Insurance Agent. Would highly recommend Nancy and her Office Manager Sharon F. is Nancy's equal."
We responded:
"Our heartfelt thank you for such a kind 5 star review, Ashley! It has been a pleasure to have you and your wonderful family insured over the many, many years. We appreciate your trust and confidence in our office. Sharon is a gem and truly cares about all of our wonderful Policyholders. Nancy Ellis -State Farm Insurance Agency"
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Rox Bouey

July 1, 2026

5  out of  5
rating by Rox Bouey
"Matt made the whole experience of switching insurance companies the best one I've ever experienced! He was so very friendly, knowledgeable and genuinely concerned about making sure I got the best coverage for the best rates! I am thankful to have found him and Nancy Ellis' office."
We responded:
"Welcome to our office Roxanne. We appreciate your very kind 5-star review! So happy to hear your insurance experience was so well received with all of Matt’s caring customer service. Nancy Ellis-State Farm Insurance Agency"
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Caroline Bhagat

June 29, 2026

5  out of  5
rating by Caroline Bhagat
"Sharon was very kind, patient and responsive. She made the process very simple to get new auto insurance."
We responded:
"Thanks for the 5-star shout-out, Caroline! We’re so glad you found value in working with us for your insurance. Thanks for being a State Farm customer!

Nancy Ellis - State Farm Insurance Agent"
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Ken B

June 18, 2026

5  out of  5
rating by Ken B
"Friendly people who can meet all your insurance needs."
We responded:
"Thank you for the 5-star review! We’re thrilled to hear you had such a great experience with us, Ken!

Nancy Ellis - State Farm Insurance Agent"
Profile photo of Linda Magana

Linda Magana

June 17, 2026

5  out of  5
rating by Linda Magana
"I had a great experience working with Matthew Chesonis. He was extremely helpful in helping me set up my State Farm insurance and took the time to make sure I fully understood my policy. He answered all of my questions patiently and never made me feel bad for asking anything. I really appreciated how knowledgeable, kind, and thorough he was throughout the process. Thank you, Matthew, for making something that can feel overwhelming so much easier!"
We responded:
"Thank you for the very kind 5-star review, Linda! So happy to hear that Matt was so thorough and patient during the process of writing your insurance. He is very knowledgeable and our State Farm Agency goal is to always make our customers feel valued and taken care of. Nancy Ellis, Agent-State Farm Insurance. 😀"
Profile photo of Susan Watson (SW)

Susan Watson (SW)

June 4, 2026

5  out of  5
rating by Susan Watson (SW)
"Newly married & had a few questions about options / transferring certain things and Alexa was so helpful and kind, and got us pointed in the right direction. Will definitely be coming back!"
We responded:
"Congratulations on your marriage, Susan! So happy that Alexa was able to help guide you through the insurance needs of protecting what is most important for your present and future. Thank you for your very kind 5-star review!😀"